Support and Training

The support and training resources below are available to all faculty, staff, and students looking for additional assistance with teaching, learning, and working online.

Real-Time and Online Training

Learn the Teaching Tools

Instructor-facilitated and on-demand technology training for using Canvas, Zoom, Panopto, and other tools to support online teaching and learning is available. Visit the Information Technologies Training website to browse and register for these sessions.

Advance Your Online Teaching

Attend a workshop to learn best practices and strategies for teaching online, efficiently and effectively.

Streamline Your Work 

Learn how to use Microsoft Teams and other tools to communicate and collaborate effectively while working from remote locations. 

Contact the Service Desk

Walk-up ITS support is closed indefinitely, but around-the-clock Northeastern tech support is still available for faculty, students, and staff. For technology questions or assistance, contact the IT Service Desk 24 hours a day, 7 days a week.

Email

Call: 617.373.4357

Chat Online

Find Answers

Explore Services

Virtual and In-Person Drop-In Hours

Center for Advancing Teaching and Learning (CATLR)

Educators may reach out to CATLR for a consultation on any aspect of teaching, including strategies for taking teaching online. 

    Academic Technologies

    Ask questions about Blackboard, Collaborate Ultra, Panopto, and other digital teaching tools. Join virtually, Monday – Friday, 9 a.m. – 5 p.m. ET, via Zoom.

    Digital Solutions

    Interactive, virtual sessions are available to learn about streamlining work processes and communication with Microsoft Teams. All sessions are held via Teams. 

    Monday – 12 p.m.  –  2 p.m.
    Wednesday – 11 a.m.  –  1 p.m.
    Friday – 11 a.m.  –  1 p.m.

     

     

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