Support and Training
The support and training resources below are available to all faculty, staff, and students looking for additional assistance with teaching, learning, and working online.
Real-Time and Online Training
Learn the Teaching Tools
Technology support for using Blackboard, Collaborate Ultra, Panopto, and other tools to support online teaching and learning are available in virtual format. Visit the Academic Technologies training page to browse and register for these sessions.
Advance Your Online Teaching
Attend a workshop to learn best practices and strategies for teaching online, efficiently and effectively.
Streamline Your Work
Learn how to use Microsoft Teams and other tools to communicate and collaborate effectively while working from remote locations.
Contact the Service Desk
Walk-up ITS support is closed indefinitely, but around-the-clock Northeastern tech support is still available for faculty, students, and staff. For technology questions or assistance, contact the IT Service Desk 24 hours a day, 7 days a week.
Virtual and In-Person Drop-In Hours
Center for Advancing Teaching and Learning (CATLR)
Educators may reach out to CATLR for a consultation on any aspect of teaching, including strategies for taking teaching online.
Ask questions about Blackboard, Collaborate Ultra, Panopto, and other digital teaching tools. Join virtually, Monday – Friday, 9 a.m. – 5 p.m. ET, via Zoom.
Interactive, virtual sessions are available to learn about streamlining work processes and communication with Microsoft Teams. All sessions are held via Teams.
Monday – 12 p.m. – 2 p.m.
Wednesday – 11 a.m. – 1 p.m.
Friday – 11 a.m. – 1 p.m.